Paperless Document's Terms and Conditions
Please read the following Terms and Conditions carefully. By electing to enroll in our Paperless Documents Option, you agree to be bound by them. If you do not agree with any of these terms and conditions, you may not enroll in the Paperless Documents option.
We reserve the right to modify these Terms and Conditions at any time. Continued participation in the Paperless Documents Option will constitute your acceptance of any revisions to the Terms and Conditions. Please check the Terms and Conditions on the Paperless Preferences page of our Web site regularly.
What are the hardware and software requirements?
Hardware Requirements: You will need access to the Internet and a valid e-mail account.
Software Requirements: You will need Adobe Acrobat Reader version 4.0 or greater to view Paperless documents.
Should we make changes to the hardware or software requirements for the Paperless Documents Option such that you may no longer be capable of accessing or retaining your electronic insurance documents, we will inform you of the revised hardware and software requirements. You will then need to review the new requirements and indicate your consent to continue participating in the Paperless Documents Option according to the new requirements.
What are my responsibilities?
Once you enroll in the Paperless Documents Option, it is your responsibility to inform us of any changes to your e-mail address. It is also your responsibility to keep your e-mail address active and capable of receiving new e-mails. To do this, ensure that your e-mail account has sufficient space for new e-mails and that your e-mail server and spam-blocking software do not block our e-mails. We are not responsible for problems arising from e-mails sent to an inactive or out-of-date e-mail address, unless we are solely negligent for using an incorrect address.
It is also, still your responsibility to inform us of any changes to your postal address. Your enrollment in the Paperless Documents Option does not absolve us of our legal obligation to send some documents by U.S. mail. And it does not absolve you of your obligation to notify us when there is a change to your postal address.
What happens if an e-mail is returned as undeliverable?
If an e-mail is returned to us as undeliverable, we will send you a paper version of the relevant document. If two consecutive e-mails sent to you are returned to us as undeliverable within a 45-day period, you will be automatically un-enrolled from the Paperless Documents Option, and you will receive paper versions of all insurance documents via United States Postal Service (USPS). You can re-enroll in the Paperless Documents Option by providing a corrected, valid e-mail address and completing the enrollment process again.
Which documents will I receive electronically?
You will receive all documents and bills electronically except the documents legally required to be sent by mail. There may be some documents that we cannot deliver electronically due to legal and technological constraints in your state. These documents will be delivered to you via USPS to your postal address.
How do I access my documents?
You will receive an email notifying you that documents and/or bills are ready to be viewed. All you have to do is click on the link and you will see the document(s).
How can I un-enroll from the Paperless Documents Option?
You may un-enroll from the Paperless Documents Option at any time. Upon un-enrolling, all insurance documents will be mailed to your postal address via USPS (please allow up to 24 hours to process your un-enrollment). You may un-enroll by doing any of the following:
- Log into our Web site, go to your Account information and unselect the receiving Paperless Documents Option.
- Calling a Customer Service Representative or your Broker, if applicable.
How can I request reprints of my documents to be sent via USPS?
If you are unable to view or print your documents from our Web site, you may request paper copies of your documents, free of charge, at any time. The paper copy will be mailed to your postal address via USPS. You may request a paper copy of a document by calling a Customer Service Representative or your Broker, if applicable. You can also request a paper copy of your Declarations Page or ID Cards by logging into our Web site.
Be advised that requesting a paper copy of a previously e-mailed document does not change any dates associated with the original document.